Contact: 0208 8139930

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Support forum

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Do you have a question?

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What is your return policy?

Thank you for shopping at Mobile Bitz. We take great pride in our customer service and it is important to us that you are completely satisfied with your purchase. If for any reason you are not happy with your purchase, we will gladly issue a refund within 14 days of purchase with a copy of the original receipt at any Mobile Bitz Branch. If purchased through the Mbitzdirect.com, you will have 14 days to make returns or exchanges. Defective items may also be returned or exchanged within this period when accompanied by an original receipt. Some exceptions may apply.
For more information contact the Mobile Bitz Customer Care Team at support@mobilebitzltd.com or by calling +44 208 8139930.

Can I return or exchange an item I purchased from one Mobile Bitz Outlet to another?

Yes, You can as long as you have proof of purchase.

Does Mobile Bitz offer phone repair and unlocking?

Yes, Mobile Bitz does offer phone repair and unlocking services. Pricing and participation may vary depending on the severity of your issue. For the most accurate cost, contact your local Mobile Bitz store. You can find store contact information by visiting https://www.mobilebitzltd.com/store-locator. If you need further assistance or cannot find the contact information for the nearest store, please contact our customer care team at support@mobilebitzltd.com or +44 208 8139930.

I can’t get a hold of anyone, are you closed?

Our customer care team is available Monday through Friday from 9:00 a.m. to 6:00 p.m. If you happen to reach a voicemail, please leave a message and someone will get back to you within 1-2 business days. To get in touch with a customer care representative, please contact us at support@mobilebitzltd.com or +44 208 8139930.

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